FAQ
Delivery of Your Order
Delivery of your order will depend on the shipping location and the shipping method selected during Checkout. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control.
An estimate of when a product is expected to leave the warehouse is indicated on the Product Details page. We cannot guarantee the timing of when a product will leave our warehouse and this information is provided for your convenience as an estimate only.
CALCULATING DELIVERY TIME
Delivery Time = Warehouse Handling Time + Shipping Time
Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.
Shipping Time is the amount of time it will take your order to arrive once it has left our warehouse.
- The shipping method selected during Checkout will determine the time it will take your order to arrive after it has left our warehouse.
Example: The item you ordered takes 1-2 full business days to leave our warehouse. During checkout, you select "Express Shipping." It will take approximately 2 to 5 full business days for the item to arrive.
Please note that business days are Monday to Friday, excluding statutory holidays.
Cancellations
CANCELLATIONS DUE TO ORDER PROCESSING DIFFICULTIES
Partial or full cancellations of an order may occur for various reasons which may include:
- An item may become unavailable during fulfillment if the product is discovered to be damaged or defective. We will attempt to source the ordered item/s at all of our fulfillment locations prior to cancellation. If you receive a cancellation notice, all sourcing attempts have failed.
- Difficulty in processing your payment information
- Inability to ship to the address provided
If all or part of your order is cancelled, you will receive an order update notification via email. You will only be billed for items that have succesfully shipped. Once all or part of an order is cancelled, it cannot be reprocessed and a new order must be submitted again for different product/s. We do accept backorders for products that have become unavailable.
CUSTOMER REQUESTED CANCELLATIONS
Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order via the following methods:
- Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
- Click on the 'Order Status' link on your confirmation email
- Call our Customer Service team immediately at: 1-855-***-****